Founded in 1987, Hotel Thamel is a top-notch lodging option situated in Thamel's lively city area.
The policies that apply to your stay at Hotel Thamel.
A Hotel Damage Policy outlines the financial responsibilities, rules, and procedures regarding property damage, theft, or excessive mess caused during a guest's stay. Standard hospitality damage policies operate under the following guidelines:
Key Policy Components
Liability: The registered guest is held financially responsible for any damage, loss, or theft caused by themselves or anyone in their party/visitors.
Wear and Tear vs. Damage: Normal wear and tear (e.g., minor scuffs or routine cleaning) is covered by room rates. Intentional acts, negligence, permanent staining, or breakage are charged to the guest.
Payment Authorization: Hotels reserve the right to charge the credit/debit card on file—either via a pre-authorized security deposit or a post-checkout charge—to cover repair or replacement costs.
Typical Fee Structure
Category | Description | Average Charge Range |
Smoking / Vaping | Deep cleaning, air ionization, and linen deodorization in non-smoking areas. | $30 – $50 or Rs.4500 – Rs. 7500 flat fee |
Linen & Towel Damage | Permanent stains (makeup, hair dye, shoe polish, food stain) or tears requiring replacement. | $20 – $100 per item |
Missing / Stolen Items | Towels, bathrobes, electronics, decor, or artwork removed from the room. | Full replacement cost + 10–50% fee |
Furniture & Fixtures | Broken TV, lamps, plumbing fixtures, or damaged furniture. | Repair/replacement cost + labor |
Safety System Tampering | Disabling or covering smoke detectors, fire alarms, or sprinklers. | $500+ plus potential legal action |
Loss of Revenue | If damage renders the room unrentable ("Out of Order") for multiple days. | Full nightly room rate per out-of-service day |
Standard Procedures & Dispute Rights
Dispute Resolution: Guests have the right to request proof (photos, itemized repair receipts, or cleaning invoices) before charges are finalized
A Hotel Personal Data Confidentiality Policy governs how a property collects, uses, stores, and protects guests' personal and financial information. It ensures compliance with Nepal Government prevailing law and builds trust with guests.
Key Information Collected
Personal Identifiers: Full name, home address, phone number, email address, nationality, date of birth, and government-issued ID (passport/citizenship number etc).
Payment & Transaction Data: Credit/debit card details, billing address, room transaction histories, and incident/charge records.
Stay Preferences & Metadata: Special requests, dining choices, arrival/departure logs, keycard access logs, and CCTV footage in public areas.
Hotel Thames’s Core Operational Principles
Policy Area | Standard & Protocol |
Data Collection & Purpose | Data is collected strictly for processing bookings, identity verification, legal guest registration (statutory police reporting), billing, and improving services. |
Payment Security | Credit card details are processed via encrypted gateways. CVV numbers are never stored after payment processing, and cardholder data is tokenized. |
Third-Party Sharing | Information is never sold or rented to third parties. Data is shared only with essential service providers (e.g., booking engines, channel managers, payment processors) or local law enforcement when legally mandated. |
Data Access Control | Hotel staff access to guest files is role-restricted on a "need-to-know" basis. System passwords, dual-factor authentication, and user access logs are enforced. |
Front-Desk & On-Site Privacy Standards
Room Number Non-Disclosure: Staff must never speak a guest’s room number aloud at check-in or over the phone; it is handed over discreetly on a key card sleeve.
Caller Inquiries: Front desk staff will not confirm or deny whether a guest is staying at the hotel, nor transfer calls directly to a room without verifying the guest's name and authorization.
Physical Registration Security: Guest registration cards, passport copies, and paper receipts must be stored in secure, locked administrative areas away from public view.
Guest Rights
Right to Access & Correction: Guests may request to review or correct the personal data held about them by contacting hotel management.
Opt-Out: Guests have the right to opt out of marketing communications at any time.
A Hotel Child Breakfast Policy establishes the age tiers, pricing structures, and meal conditions for young guests dining during breakfast service (buffet or à la carte).
Age Category | Typical Pricing Rule | Conditions |
Infants & Toddlers (Ages 0–5) | Complimentary | Applies to buffet dining; must be accompanied by a paying adult. |
Young Children (Ages 6–11) | 50% Off standard rate | Applies to standard buffet rate. Alternatively charged a fixed reduced child rate. |
Teenagers (Ages 12+) | Full Adult Rate | Classified as adults for food & beverage and extra person charges |